Return Policy

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Illinois Safety AED is committed to your shopping satisfaction.

If Illinois Safety AED makes an error with your order, or you receive defective or damaged merchandise, please call us at 630-290-4280 immediately. If you ordered the incorrect item or need to return an item for other reasons, our no nonsense 30-day return policy is as follows:

1. You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us at 630-290-4280. Items returned to us will incur a 15% restocking fee. Returns beyond 30 days will not be accepted.

2. All items purchased from Illinois Safety AED may be returned under this policy except opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging, used manikins, books, software, videos, CDs, and DVDs. If you are returning an automated external defibrillator (AED) or training unit, the price of opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund.

3. Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. Illinois Safety AED is not responsible for customer returns that are lost or damaged during shipping.

4. Items not purchased from the Illinois Safety AED may not be returned to Illinois Safety AED.